What is Omnichannel CX? Omnichannel CX refers to a seamless and integrated customer experience across multiple channels—online, in-store, mobile, social media, and more. Unlike multichannel strategies, where each channel operates …
Customer Experience (CX) is the sum of all interactions a customer has with your brand—from the first point of contact to post-purchase support. Measuring CX goes beyond tracking customer satisfaction; …
Omnichannel CX, short for Omnichannel Customer Experience, refers to a seamless and integrated customer experience across all touchpoints. Whether you’re interacting with a brand through their website, mobile app, social …
